About us…

TQA is a leading provider of innovative automation solutions, helping healthcare organizations optimize workflows, reduce administrative burdens, and improve patient outcomes. As a trusted partner in healthcare automation, we focus on delivering cutting-edge solutions that drive measurable results for our clients.

If you're seeking a career that's not just a job, but a chance to be part of something revolutionary, we would like to hear from you. Join us in shaping the future, as we harness the potential of automation and AI to sculpt a brighter tomorrow for businesses and individuals alike.

About you…

We’re looking for a HLS Senior Business Analyst who will assess and help in client’s strategic direction and plans, to develop comprehensive roadmaps and business cases. You will be highly competent in facilitating structured requirement coordinating workshops and producing supporting documentation. The ideal candidate will have:

• Experience working with or supporting healthcare organizations such as clinics, hospitals, long-term care facilities, insurance payers, clearinghouses, or labs, and familiarity with the healthcare industry.
• Experience in revenue cycle processes, including claims management, denial handling, and payment reconciliation is needed.
• Significant Agile project Methodology/ Scrum Master experience ideal.
• Knowledge of change management best practices.
• Knowledge of Salesforce Solutions.
• AI Technical knowledge and background preferred.
• Good Commercial Experience, customer facing up to C Suite level.
• You are highly collaborative, a team player and leadership experienced.
• High Levels of Emotional intelligence.
• You have a bachelor’s/master’s degree in a relevant field.

In this role you will:

Analyze and document, using formal techniques (UML, Agile Modelling etc.) existing business processes, and work closely with clients to develop new client business processes. TQA Business Analyst will analyze and assess client’s strategic direction and plans, to develop comprehensive roadmaps and business cases. You will be highly competent in facilitating structured requirement coordinating workshops and producing supporting documentation:

• Quickly understand the client's needs and their existing business processes
• Analyze existing client technology capability and functionality.
• Understand and gather client’s requirements and recommend applicable approaches.
• Define the client needs and recommend solutions.
• Create process models (AS-IS and to be)
• Run or actively participate in workshops.
• Business case and Return on Investment

Sounds good? Here’s an outline of the responsibilities below:

• Analyze existing client technology capabilities and functionality and map the technology and functionality to suitable solutions.
• Capture non-functional requirements and ensure requirements are achieved upon delivery.
• When necessary, act as an intermediary between non-technical stakeholders and technical stakeholders.
• Perform delivery assurance, including test planning and facilitation of UAT (with the support of a QA Consultant or QA Manager).
• Support and deliver a successful client vision ensuring target ROI is achieved.
• Create and present reports / findings, business cases and other client project related requirements to senior stakeholders.
• Push back on stakeholders when expectations are not commercially viable or offer appropriate courses of action based on costs and benefits.
• Consolidate, document, and manage any formal / informal change process within a project.
• Create detailed scope documents in preparation for client sign off or sales proposal generation.
• Coordinate UI design and mock-up creation with the UI Design team.
• Manage approval process with the client and ensure deadlines are clearly communicated and tracked.
• Coordinate work effort estimates for stories and tasks with the Development team.
• Break down feature requirements and proposed fixes into user stories and tasks for the development team.
• Participate in the planning and scheduling of product releases based on roadmap commitments and customer deadlines.
• Help coordinate the release process with Development and Infrastructure teams.

Why join us?

• You’ll be a part of a highly talented team of individuals from across the globe who are all on a journey to build the best automation consultancy brand in the world.
• We believe in trust and autonomy so we support this with great benefits and culture.  This includes unlimited vacation leave, the flexibility of hybrid working (with plenty of awesome office space for you to work from if living locally) and just generally treating our employees like the professionals they are.
• We have competitive healthcare plans to look after you and your family.
• We believe passionately about developing your skills – you get a training budget to allocate to your personal development.
• We know that sometimes job descriptions can be asking for a lot, so if you’re interested in AI/ automation and have some training or limited experience, and being a part of a high growth business with BIG AMBITIONS is of interest to you, then we’d love to hear from you.

TQA is an equal opportunities employer. We welcome your application and believe in diversity of experience and opinion. Applications will be considered without regard to education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, color, religion, disability, sexual orientation and beliefs.

We celebrate multiple approaches and points of view and believe passionately that employing a diverse workforce is central to our growth and success, so we are building a culture where difference is valued.

At this time, we are looking for those who are legally authorized to work in the United States for any employer and will not now or in the future require employment visa sponsorship.